None of the above affects your statutory rights.
Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect. If you are returning an item which is faulty or you have received an incorrect item please follow the returns process here. Don’t forget to select the correct returns reason and then a member of our customer service team will be able to assist you further. Please note, refunds can take 3-5 working days to show in your account. You will receive an email from us once your refund has been processed. Refunds for returned items will be applied to the original payment method that was used to place the order within 5-10 days of the return reaching our warehouse. We reserve the right to deduct the current website price of the Free Gift or promotional item from the purchased item, should the return be delivered without this item included.
Product/s that were purchased and delivered with a promotional free gift must be returned with that free gift to receive a full refund for the original item purchased. When returning items back to us we recommend using a trackable shipping method and keeping hold of your proof of postage in case we need to look at it later on. If you do try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. We do not accept returns for unwanted items after the 30 days. If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price.Īll returned items should be sent in their original condition and packaging.
0 kommentar(er)
